Returns & Refunds

Returns & Refunds

IMPORTANT: NO PRODUCTS ARE RETURNABLE ONCE THE PACKAGE HAS BEEN OPENED.

If you’re looking to return or exchange your order for whatever reason, we’re here to help!

If you have any question that is not covered by this policy, you may contact our customer service and support team directly through live chat or email.‍

How many days do I have to return my item?

We understand that you might change your mind.

You can return any unopened color label printer or printer accessories ordered within 30 days of delivery. The 30-day window starts on the day you effectively receive the item at your delivery location. A 15% restocking fee is subject to these products.

Unopened Blank Label Rolls and Software can be returned within 30 days of delivery. The 30-day window starts on the day you effectively receive the item at your delivery location. A 25% restocking fee is subject to these products.

To notify us of your return, please contact our customer support team through phone or email.

Once we are informed of your intent to return your order, you will have 14 days to send us back the item from the date of your return notification to us.

You do not have to provide any reason for the return. However we would love to get more feedback on the reason of your return so we may contact you to learn a bit more about your experience. This will help us improve our product and the experience for our customers.‍

Do I need to cover the return shipping cost?

For all orders, you will have to cover the price of the return.

Return Policy for Epson Products

Unopened Epson products are eligible for a full refund within thirty (30) days of the delivery date. The customer is responsible for the cost of return shipping plus a fifteen percent (15%) restocking fee.

Return Policy for Primera Products

Unopened Primera products are eligible for a full refund within thirty (30) days of the delivery date. The customer is responsible for the cost of return shipping plus a fifteen percent (15%) restocking fee.

Return Policy for D.P.R. Labeling Products

You can return D.P.R. equipment within 5 days from delivery in the circumstance in which the unit does not perform as specifications. All D.P.R. Products come with 1 year warranty. If the unit should experience abnormalities during the warranty period, the device can be shipped back at customer charge to D.P.R. in order to be repaired. It will be fixed and shipped back without any fee applied. Otherwise D.P.R. can provide the spare parts required to fix the issue free of charge to the customer.

What type of refund can I expect?

If you return your order within the 30-day window aforementioned, we will refund you by your payment method.‍

We will proceed with the refund within 14 days of receiving your cancellation request. We might however delay the refund If we haven’t received the item within that time window, or we don’t receive evidence that the item was returned.

How much will the refund be?

The refund will cover your order amount including shipping cost, unless you have chosen a non-standard delivery method such as expedite or express shipping.

We may not refund the shipping cost for order that are partially returned.‍

For any question regarding our return policy, please reach out to our customer service team through email.